Help & Support

Table of Contents

Account creation and signup

My account email verification link is giving an error.

Account email links expire after a period of time. The original ones expired after an hour. The new ones expire after 1 day. If you have a problem with the email verification link, don't worry we've still captured your sign-up and your account will not be impacted.

Back to Top

I used the wrong email or misspelled my email when I signed up!

Just contact support and we can get that changed for you.

Back to Top

Nutrition

How do I track macros?

If you want access to a large database of foods, you'll need to switch to the Calorie / Macro Counting tracking system. The Meal plan option gives you macros for reference but the app calculates the portions you need to consume of those items.

Back to Top

How do I change my nutrition options?

You can change your nutrition tracking system at any time by going to "My Profile" and changing the "What are you more likely to do?" option.

Back to Top

I just changed from Meal plan or Portion control to Calorie / Macro counting and my macros are really different. What gives?

When calculating Macros for Portion control and Meal plan, we take into consider sex, weight, and your fitness goals. This is a basic macro calculation that is "good enough" for most people.

For Premium users using Calorie / Macro counting, we look at sex, weight, goal weight, activity level, and fitness goal, and then macro preference to calculate macros specifically for you. Depending upon your goals and various stats, the two can be very different.

Back to Top

Can I track custom or keto macros?

You cannot track custom macros at this time.

Back to Top

Workouts

How can I change my workouts?

You can change your workouts at any time by going to My Profile and then changing the workout preferences there. If you've already completed a workout for today, you'll see the new workouts tomorrow. Just use the arrows to go to the next days and see what's coming up.

Back to Top

Can I edit workouts?

No, you cannot make changes to the workouts at this time.

Back to Top

Can I change my rest day?

The rest days are built into the workouts. However, you could just swap the rest day and mark off the workout as completed.

Back to Top

I'm only seeing the gym workout?

The free version comes with a standard body-building workout. If you want to access the at-home, EMOM, and other workouts, then you'll need a premium membership.

Back to Top

Premium Subscription

I went premium but nothing changed in my app.

Once you go Premium, you'll need to go My Profile and change your workout and / or nutrition preferences there.

Back to Top

I purchased a premium subscription but it is still prompting me to purchase premium!

If that happens, please try the following:

  • For iOS:

    1. Open the side menu.
    2. Tap on "Help & Support"
    3. Tap on "Refresh Premium Status"

    If this does not fix it for, you try uninstalling and reinstalling the app.

  • For Android:

    1. Go to your Google Play Account and cancel the subscription.
    2. Go back into the app, go to "Help & Support".
    3. Tap "Clear Caches".
    4. Log out.
    5. Delete and reinstall the app.
    6. Log back in (don't create a new account).
    7. Try the subscription again.

    If that does not work, please contact support.

Back to Top

How do I manage or cancel my subscription?

Please note that 1st Phorm does not have your credit card and we are unable to manage your subscription for you.

If you purchased the subscription on an iPhone please see this article for help in managing or cancelling your subscription.

If you purchased the subscription on an Android device please see this article for help in managing or cancelling your subscription.

Back to Top

Advisors

I want to change my Advisor, how can I get a new one?

You can drop your advisor at any time. Just go to "My Advisor" and at the bottom tap "Drop Advisor". Then you can go and request a new one. If you need help finding an advisor contact us and we'll help you find one.

Back to Top

Billing

Regarding Credit card charges

1st Phorm does not have access to credit cards and cannot help you with billing related questions. If you have billing related questions, please contact Apple or Google Play directly.

Back to Top

Contact Support

We'd love your feedback! If you've got an idea or something you'd like to see. Use the support link to let us know.

If you need help finding a trainer, please contact Jeremy. He can help you find a trainer that will work for you.

If you run into errors like "something went wrong" or other technical issues, please contact app support.